Support

Need help with Pickfair? We're here for you.

Contact Us

For questions, feedback, bug reports, or any other inquiries, reach out via email:

lucas.clay.howard@gmail.com

We typically respond within 24-48 hours.

What We Can Help With

Account issues (login problems, password resets, account deletion)
Bug reports and app crashes
Feature requests and feedback
Privacy and data concerns
Reporting inappropriate content or users
General questions about Pickfair

Frequently Asked Questions

How do I reset my password?

Contact us at the email above with the username or phone number associated with your account, and we'll help you regain access.

How do I delete my account?

You can request account deletion by emailing us. We will permanently remove your account and all associated data within 30 days of your request.

How do I report a user or inappropriate content?

You can report users or reviews directly within the app using the report option on their profile or review. You can also email us with details and we'll investigate promptly.

Where does the movie information come from?

Pickfair uses data from The Movie Database (TMDb). Movie details, cast, crew, and poster images are provided by TMDb's API.

Is Pickfair free?

Yes, Pickfair is completely free to use.

How do I import my movies from Letterboxd or IMDb?

Go to your Profile, tap the Settings gear, and choose the import option for Letterboxd or IMDb. You can upload your exported data file and we'll match your movies automatically.

Tips for Faster Support

When reaching out, please include:

Your Pickfair username
The device you're using (iPhone, Android, etc.)
A description of the issue, including any error messages
Screenshots, if applicable